FAQ

Technical Support

Telephone support for registered users of PRO Landscape is free and available 9:00 am to 5:00 pm Central Time, Monday through Friday.

(816) 421-6678
(816) 842-5554
support@prolandscape.com

Software Registration

Your copy of PRO Landscape must be registered/activated or it will not continue to run. Please use the link below to submit a registration request.

Online Support

PRO Landscape technical support uses the online tools GoToMeeting and Zoho Remote Support to assist in diagnosing issues.

How can I send an Image Editor project to a customer?

Unless you customer has PRO Landscape installed they will not be able to view your PLP project file. You will need to save it as a file they can view.

  • Open the project.
  • Select FILE menu and EXPORT
  • Type a filename different from your project name and press SAVE. This will save it as a JPG image that your customer can easily view.
  • Attach the JPG to your customer’s email and send it.

An alternative method is to create a PDF document. To do this, select FILE and PRINT, change the print name to the Drafix PDF Writer and click OK. You will be then prompted to save it as a PDF. Assuming your customer has Adobe Acrobat installed, they should be able to view this file format.

I've accidently closed one of my toolbars, how do I restore a toolbar?

Go to the VIEW menu and select TOOLBAR. Recheck the toolbar and click OK. Your toolbar should now appear. Drag the toolbar into the position.

Can I add to the image library?

The PRO Landscape library is totally customizable. PRO Landscape gives you the ability to add photographic images of any type to the library as well as edit the database information about the plants. We also offer a FREE image service to help you get your pictures into PRO Landscape.

Can I use a picture of my customer’s house?

Absolutely! Just take a digital photograph of your customer’s home or commercial building and use it as the background for your landscape design. PRO Landscape includes over 12,000 photographic images that you can drag and drop on top of your photograph.

How do I erase existing plants from my background image?

We actually don’t “erase” the plants; we use our cloning tools to hide them. In Image Editor, you have two cloning tool options, Fixed and Floating. Both tools can be found on the DRAW > CLONE BRUSH menu. With the Fixed Clone tool, you select a rectangular source area and drag your brush over the destination area. The destination area will be a tiled with the originally selected source area. If a larger brush is needed, you can change the brush diameter in either the upper toolbar or by going to the TOOL > OPTIONS menu. Note that if you do change the brush size the brush diameter needs to be set prior to selecting the source area.

When using the Floating Clone tool, you click on the area to use as your source point, move to you destination point and click to start replicating the area that you selected as a source point. As you clone areas, use the FILE > FLATTEN PROJECT selection to flatten your cloned areas to the background image. Once you flatten the project, the cloned areas are flattened to the background and cannot be changed back to the original state.

Planner is not working, which versions of Windows are compatiable with my PRO Landscape version?

Over the years many changes have been made to the various versions of Windows. Some of these changes have affected PRO Landscape. Most of the conflicts will be found in Planner. Some of the most obvious error messages will be “Can’t create symbol library” or “Can’t find favorites” or the Planner program crashes soon after you start a drawing. The following is the compatibility guidelines for each version.

Microsoft Windows XP(Released 2002) – Compatible with PRO Landscape versions 8-19.

Microsoft Windows Vista(Released 2007) – Fully compatible with PRO Landscape versions 15.1-19. PRO Landscape versions 12-15.0 will need to be configured, contact technical support for assistance. PRO Landscape version 11 and under are not compatible with the Planner application and an upgrade would be required.

Microsoft Windows 7(Released 2009) – Fully compatible with PRO Landscape versions 15.1-19. PRO Landscape versions 12-15.0 will need to be configured, contact technical support for assistance. PRO Landscape version 11 and under are not compatible with the Planner application and an upgrade would be required.

Microsoft Windows 8 (Released 2012) – Fully compatible with PRO Landscape versions 15.1-19. Users on PRO Landscape versions 15.0 will need to be configured, contact technical support for assistance. PRO Landscape version 14 and under are not compatible with the Planner application and an upgrade would be required.

I'm running Symantec or Norton Anti-Virus and Planner will not run, how do I fix?

In order for your PRO Landscape program to run properly, you will need to make the following adjustment within your Symantec 2007, Norton Anti-virus 2007, or Norton Internet Security 2007 applications.

  1. Open your Symantec/Norton application by double clicking on the program icon located in the system tray next to your system clock in the lower right corner of your screen.
  2. Select the Internet Security tab or Norton Anti-Virus tab and then click on the Settings tab.
  3. In the Setting tab, click on Auto-Protect and select the Configure button.
  4. Under Advanced Options select Scan Exclusions.
  5. In the lower portion of the screen, under “Which disks, folders, or files to exclude from Auto-Protect scanning” select NEW
  6. Click on the open folder icon and browse to the folder located at C:/Program Files/Drafix and select this folder and OK. The Include Subfolder checkbox should be checked and select OK.

This change will only prevent the anti-virus auto-protect feature from interfering with PRO Landscape during its normal operation. Your anti-virus program will be scanning Drafix folders during full disk scanning processes.

Will I need to buy a separate CAD program?

No, PRO Landscape has a complete, self-contained CAD program that includes all the necessary tools. There is no need to buy anything else.

Do I need CAD experience to use PRO Landscape’s CAD?

No, PRO Landscape is created specifically for landscape design. The tools, buttons, and menu items inside use landscape-specific terminology making it easy for users with no CAD experience to jump right in and create professional scaled drawings.

How do I add Terms and Conditions to my quotes?

You can add Terms & Conditions to every quote as a default. In Proposal, go to TOOLS >> COMPANY DEFAULTS, in the NOTES area type your Terms and Conditions to appear on every quote. These notes will appear at the bottom of most quote templates just after the quote totals. To modify the terms on a specific quote, go to the PROPERTIES tab and select the … next to NOTES field and you will be able to modify the notes for just that quote.

How do I combine multiple projects on a single quote?

  • Create a quote on the first project file.
  • Go to the Pricing tab on the quote and select the dropdown next to the green plus sign and select Add Items from a Project.
  • You will be prompted to select your second project file.
  • Repeat if necessary for third, forth and so on.
Can I link my estimates to my other programs?

PRO Landscape links to the major programs used in the green industry including QuickBooks®, SLICEplus®, Horticopia®, and Clip®.

Can I provide plant information to my customers?

Absolutely, PRO Landscape automatically generates plant information with pictures plus the rest of what you need for a professional-looking customer proposal (cover page, materials list, etc.).

Do I have to create a CAD plan in order to generate a bid?

No, PRO Landscape lets you bid from either a photo image or CAD project. You can also create a quick bid without doing a design at all.

How long does PRO Landscape take to install?

Depending on the version of PRO Landscape the installation should take 25-45 minutes to install the application, image libraries and the video tutorials. If the installation takes longer than 90 minutes, please contact technical support.

How many computers can I install PRO Landscape on?

The commercial version of PRO Landscape is a single user license and a user is defined as a person. A user is allowed to install two computers such as a desktop and a laptop. In version 18 or higher there is an available iPad or Andriod app which the license allows for one device. The Educational License allows for one computer installation and the software is to be used for education use only, commercial revenue-generating use is strickly prohibited.

How do I set my climate zone?

To set your climate zone, open either Image Editor or Planner and select TOOLS >> CLIMATE ZONE. Place a checkmark in the zones which you want, we suggest a plus or minus one zone to catch the fringe plants.

Will PRO Landscape run on my Mac?

PRO Landscape is a Windows application. To run PRO Landscape on the Mac OS® you will need Parallels Desktop or the equivalent running Windows XP, Vista, Windows 7, Windows 8 or Windows 10.  All other requirements are the same as for PC.

Can I install PRO Landscape on both my desktop and laptop computer?

Yes, PRO Landscape is licensed for one user, but you can install it on 2 computers. In the event you require multiple users, additional copies of PRO Landscape are available at a discounted price.

Why should I choose PRO Landscape?

Professional and Complete: In addition to producing the most professional looking designs and proposals, PRO Landscape is:

  • Easy-to-Learn, Easy-to-Use: PRO Landscape includes video tutorials, free technical support and is the most user-friendly design package on the market today.
  • Customizable: You can customize the plant data, pricing, and even add your own images to the over 12,000 highest quality images included with PRO Landscape.
  • 3D Capable: Only PRO Landscape lets you magically transform your 2D photo imaging or CAD projects in to a true 3D image.
  • Mobile: Use the free PRO Landscape Companion app on your iPad/Tablet.
Who uses PRO Landscape?

  • Residential and Commercial Landscape Design: PRO Landscape is used by thousands of landscape contractors, designers, and architects for both new and renovation projects in residential and commercial designs.
  • Garden Centers and Nurseries: Many garden centers and nurseries are using PRO Landscape to provide design services for their customers.
  • Lighting Contractors: Night and holiday lighting contractors are finding the benefits of being able to show their customers what their lighting projects will look like at night.
  • Educational: PRO Landscape is an integral part of the curriculum at hundreds of educational facilities at High School and College levels.
Do you have a free trial version?

No, but we do offer a no hassle 60-day money-back guarantee. If you are unsatisfied with PRO Landscape for any reason you may return it for a full refund of the purchase price within the first 60 days.

Is there technical support available?

Yes, your purchase of PRO Landscape entitles you to free technical support. Technical support services are available via phone, email, and the PRO Landscape website. This service is free and available to you as long as you own the software.

What is PRO Landscape?

PRO Landscape Version 21 is the latest version of Drafix Software’s industry-leading design software for the landscape professional. PRO Landscape gives the user the power to easily and effectively design and bid a project; and most importantly communicate those design ideas to the customer in terms they can understand. No other landscape design software product offers this complete set of tools:

  • Realistic Photo Imaging: PRO Landscape’s photo imaging is the ultimate sales, design, and communication tool because it lets you provide your customers with a photorealistic view of your proposed project.
  • True 3D Photo Image Rendering: PRO Landscape gives you the power to view your photo imaging projects in 3D from any angle. Show your customer what their landscape would look like if they were looking out their front window.
  • Night & Holiday Lighting: PRO Landscape’s photo imaging also includes night and holiday lighting. You can place light fixtures and automatically illuminate the design from a picture you took during daylight.
  • Easy-to-Use CAD: PRO Landscape creates a professional 2D site plan that accurately represents the installation of plantings, sprinkler systems and hardscapes.
  • 3D CAD Rendering: PRO Landscape gives you the power to your CAD projects in 3D and rotate 360 degrees.
  • Customer Proposals: PRO Landscape generates professional presentations that include a cover page, 
quotation, material list, plant information, and much more.
  • PRO Landscape Companion for iPad: Offers a truly mobile design platform by providing compatibility with 
your iPad/Tablet. Your customers will be amazed as you walk around their property and create a design on the fly. PRO Landscape Companion integrates with your desktop/laptop version of PRO Landscape.
Do you offer training?

PRO Landscape includes tutorial/training videos and digital User and Getting Started manuals, which together make PRO Landscape very easy to learn. Most users learn the software on their own, but for those customers who require assistance in mastering the program; classroom, one-on-one or online training is available.

Is PRO Landscape available in other languages?

Yes, PRO Landscape is sold internationally and is available in English, Spanish, Italian and German.

What are the System Requirements?

  • Intel, AMD, or equivalent processor (32 or 64-bit)
  • Microsoft® Windows® 7/Windows 8/Windows 10
  • 2 GB RAM Minimum (6 GB RAM or higher)
  • 1024×768, 16M colors or higher video
  • DVD drive
  • Sound card for multimedia tutorials
  • Mouse, pen tablet, or other pointing device recommended
  • 9 GB of available hard disk space
Do the apps come with free support?

Yes, both PRO Landscape Contractor and PRO Landscape Companion users get free technical support.

What’s the difference between PRO Landscape Companion and Contractor?

PRO Landscape Companion is a free app for users that own a copy of PRO Landscape. PRO Landscape Contractor is a standalone app for users who don’t need the full capabilities of PRO Landscape and are only looking for a visual landscape design app.

Can I try the apps without paying?

The PRO Landscape Contractor app can be used without a subscription. You will have access to the full capabilities of the app, but the image library will be limited. Once you subscribe you can use any of the 11,000+ image library.

To use or try PRO Landscape Companion you must be a registered user of the full version of PRO Landscape..

Can I set climate zones in the app?

Yes, you can set one or more climate zones so you will just see plants for your area. There is also a zone map document if you have any questions about what zone you are in.

Can I search the image library?

Yes, you can search by common or botanical name.

Free Lifetime Technical Support

PRO Landscape includes free technical support for as long as you own the software. No monthly fees, just free support.

Multi-Device Access

Licensed for one user to install on two computers (simultaneously), and use of the Companion App on one tablet.

Technical Support

Telephone support for registered users of PRO Landscape is free and available 9:00 am to 5:00 pm Central Time, Monday through Friday.

(816) 421-6678
(816) 842-5554
support@prolandscape.com

Software Registration

Your copy of PRO Landscape must be registered/activated or it will not continue to run. Please use the link below to submit a registration request.

Online Support

PRO Landscape technical support uses the online tool GoToMeeting to assist in diagnosing issues.